FAQ

Frequently Asked Questions (FAQ)

Welcome to the Eleganza FAQ page! Below, you'll find answers to some of the most common questions about our products, orders, and policies. If you need further assistance, please contact our customer service at [email protected].

Orders & Shipping

1. How can I track my order?
Once your order has been shipped, you will receive an email with a tracking number and a link to track your package.

2. How long does shipping take?
Shipping times vary depending on your location. Typically, orders within Sweden take 3-7 business days, while international orders may take 5-10 business days.

3. Do you offer international shipping?
Yes, we currently ship to select countries, including Norway and Denmark. Shipping fees and delivery times vary by location.

4. What should I do if my order is delayed or lost?
If your order has not arrived within the estimated delivery time, please contact our customer service for assistance.

Returns & Refunds

5. What is your return policy?
You can return items within 14 days of receiving your order. Products must be unused and in their original packaging with all tags attached.

6. How do I initiate a return?
To start a return, contact us at [email protected] to receive a return label and instructions.

7. How long does it take to process a refund?
Once we receive and inspect your return, we will process your refund within a few business days. Refunds are issued to the original payment method.

8. Can I exchange an item?
We do not offer direct exchanges. If you need a different size or item, please return the original product and place a new order.

Products & Availability

9. Are your products sustainable?
We prioritize high-quality, sustainable materials in our products. For more details on our sustainability efforts, please see the product description.

10. What if an item I want is out of stock?
If an item is out of stock, you can sign up for restock notifications on our website to be notified when it becomes available again.

Payments & Discounts

11. What payment methods do you accept?
We accept major credit/debit cards, PayPal, and Klarna for flexible payment options.

12. Do you offer discount codes or promotions?
Yes! Follow us on social media and subscribe to our newsletter to stay updated on special offers and promotions.

If you have any other questions, feel free to reach out to: [email protected]. We're happy to help!